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| “The workforce in Metro Orlando is excellent; we have
no need to look outside the region for employees. We can fill 100
percent of our positions at all levels from the call center to
upper level management. The availability of so many educational
institutions is key to us being here.” |
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— Brenda Palmieri, Recruiting Manager,
Convergys
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As a top worldwide tourist destination, Metro Orlando has long
cultivated a reputation for customer service excellence. Drawing in
part on workforce skills honed through the local hospitality
industry, customer service/contact centers serving a variety of
fields from financial services to software development to insurance
have proliferated in the region.
Approximately 90 call centers, shared services centers,
fulfillment centers and vacation reservation centers are located in
the Metro Orlando region. These companies collectively employ an
estimated 36,000.
Located in the heart of the Florida High Tech Corridor, Metro
Orlando offers an environment rich with technology education
programs, leading-edge research initiatives and vocational training
efforts, which continually augment the region’s knowledge
base. As a result, customer service/contact centers benefit from an
employee pool experienced in a wide-range of business areas.
Combined with community dedication to advancing this sector in
Metro Orlando, the region provides the industry unmatched
opportunity for growth and success.
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